Terms of Service
Effective Date: September 11, 2026
These Terms of Service (“Terms”) govern website design, development, hosting, support, and related services provided by Independent Holdings, LLC, doing business as CajunSites (“CajunSites,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”). By purchasing CajunSites services, submitting payment, or otherwise agreeing to these Terms, you agree to be bound by them.
1. Services
CajunSites provides standardized website design, development, launch, hosting, and support services primarily for small businesses.
Unless otherwise agreed in writing, the standard CajunSites website includes up to five website pages, mobile-responsive design, contact or quote-request functionality, business location or Google Maps integration when applicable, a basic search-engine optimization and local SEO foundation, SSL and secure website delivery, website hosting, domain connection, routine backups, uptime monitoring, customer support, and reasonable routine updates to existing website content.
The standard service does not include ecommerce, custom software development, advanced integrations, business email services, paid advertising, ongoing SEO campaigns, unlimited redesigns, or other services not expressly identified as included. Additional work may be quoted separately.
2. Website Design & Launch Fee
The standard Website Design & Launch fee is $499, due at the time of purchase unless otherwise agreed in writing.
The launch fee covers the initial design, development, configuration, and launch of the Customer's standard CajunSites website based on information and materials supplied or approved by the Customer. Work may not begin until required payment and reasonably necessary Customer information have been received.
3. Website Hosting & Support
The standard Website Hosting & Support service is $49 per month.
The first monthly payment is charged at purchase unless otherwise stated during checkout. Subsequent payments are automatically charged to the Customer's payment method on file approximately monthly until the service is canceled.
Website Hosting & Support includes website hosting, domain connection, SSL, routine backups, uptime monitoring, customer support, and reasonable routine updates to existing website content. It does not include customer access to software or separately licensed software products.
CajunSites may change its pricing in the future. Any change to an existing Customer's recurring price will be communicated in advance and will not apply retroactively.
4. Routine Updates and Redesigns
The monthly service includes reasonable routine changes to an existing website, such as updating business hours, phone numbers, email addresses and contact information, existing service descriptions, existing text, Customer-provided photographs, staff or business information, and similar minor content.
Routine updates do not include substantial redesigns, new website sections requiring significant development, custom functionality, new applications, ecommerce functionality, complex integrations, or rebuilding substantial portions of the website. CajunSites will notify the Customer before performing work that requires an additional charge.
5. Customer Responsibilities
The Customer is responsible for providing accurate information and reasonably cooperating with CajunSites during website creation and maintenance.
The Customer represents that it has the necessary rights or permissions to use any names, trademarks, logos, photographs, videos, text, reviews, testimonials, or other materials supplied to CajunSites.
The Customer is responsible for reviewing website content for factual accuracy, including services, prices, qualifications, licenses, certifications, service areas, operating hours, and other representations concerning the Customer's business.
CajunSites will not knowingly fabricate business credentials, licenses, testimonials, awards, certifications, or similar factual claims.
6. Domain Names
The Customer retains ownership of its domain name.
When CajunSites assists with domain registration, configuration, DNS, or management, such assistance does not transfer ownership of the domain to CajunSites.
The Customer is responsible for maintaining accurate domain ownership and registration information and, when applicable, paying domain registration or renewal fees that are not expressly included in its CajunSites service.
CajunSites will not intentionally withhold a Customer-owned domain as leverage in a billing or contractual dispute. Upon termination, CajunSites will reasonably cooperate with transferring management of a Customer-owned domain to the Customer or its designated provider.
Premium domains, aftermarket domain purchases, and unusual domain-related expenses are not included unless expressly stated.
7. Third-Party Services
CajunSites may use third-party providers for hosting, DNS, security, payment processing, forms, analytics, mapping, content delivery, or other website functionality.
CajunSites is not responsible for outages, changes, discontinued services, security incidents, or other events caused solely by third-party providers outside CajunSites' reasonable control. CajunSites may replace a third-party provider when reasonably necessary to continue providing the service.
8. Search Engine Optimization
CajunSites may configure websites using generally accepted technical and on-page SEO practices. Search-engine rankings, traffic levels, leads, sales, indexing, or placement in any particular search result are not guaranteed.
Search engines and third-party directories independently determine how websites are crawled, indexed, ranked, and displayed. Unless separately purchased, the standard CajunSites service does not include ongoing SEO campaigns, backlink development, paid search advertising, ongoing content marketing, or continuous Google Business Profile management.
9. Acceptable Use
Customers may not use CajunSites services or websites for unlawful, fraudulent, deceptive, abusive, infringing, or malicious activity.
Customers may not knowingly use the service to distribute malware, conduct phishing, violate intellectual-property rights, facilitate illegal activity, or interfere with the security or operation of CajunSites or third-party systems.
CajunSites may suspend or terminate service when reasonably necessary to address illegal activity, abuse, security threats, violations of these Terms, or requirements imposed by law or infrastructure providers.
10. Payments and Nonpayment
The Customer authorizes CajunSites and its payment processor to charge the payment method provided for amounts due under the purchased service.
If a recurring payment fails, CajunSites or its payment processor may retry the payment and contact the Customer regarding the outstanding balance.
CajunSites may suspend website hosting or support if an account remains unpaid after reasonable attempts to collect the amount due. Suspension or termination for nonpayment does not transfer ownership of the Customer's domain to CajunSites. The Customer remains responsible for amounts properly incurred before cancellation or termination.
11. Cancellation
The Customer may cancel the recurring Website Hosting & Support service at any time unless a separate written agreement provides otherwise. Cancellation stops future recurring charges after the applicable cancellation takes effect. Unless otherwise agreed, service continues through the end of the already-paid billing period.
Cancellation of Website Hosting & Support does not automatically entitle the Customer to a refund of previously paid Website Design & Launch fees or monthly service fees.
Upon cancellation, the Customer retains its domain. If the Customer wants to move its website elsewhere, CajunSites will reasonably cooperate with transition requests. The portability of the website itself may depend on the technologies, third-party services, components, templates, and licensing used to create it.
12. Refunds
Because website design and development involve labor performed specifically for the Customer, the $499 Website Design & Launch fee is generally non-refundable once substantive work has begun.
If CajunSites cancels a project before providing substantial work, CajunSites may issue an appropriate full or partial refund. Monthly Website Hosting & Support payments are generally non-refundable once the applicable service period has begun.
Nothing in this section limits any refund or remedy required by applicable law.
13. Intellectual Property
The Customer retains ownership of materials it supplies to CajunSites, including its business name, trademarks, logos, photographs, original text, and other Customer-owned content.
Upon payment of all amounts due for the Website Design & Launch service, the Customer receives the right to use the completed website created specifically for its business.
CajunSites retains ownership of its pre-existing intellectual property, including reusable templates, software, source components, frameworks, development processes, libraries, automation, design systems, tools, and other materials used across multiple customers.
Third-party software, fonts, images, services, and other materials remain subject to their respective licenses. Nothing in these Terms transfers ownership of CajunSites' underlying platform, reusable technology, templates, or development systems to the Customer.
14. Website Availability and Service Reliability
CajunSites will use commercially reasonable efforts to maintain website availability and service reliability. CajunSites does not guarantee uninterrupted or error-free operation.
Temporary interruptions may occur because of infrastructure maintenance, service changes, internet outages, DNS issues, third-party provider failures, security incidents, circumstances beyond CajunSites' reasonable control, or other technical events.
15. No Guarantee of Business Results
CajunSites provides website and related technical services. CajunSites does not guarantee that a website will produce any particular amount of traffic, inquiries, leads, customers, revenue, search-engine rankings, or other business results.
16. Limitation of Liability
To the maximum extent permitted by applicable law, CajunSites will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, or loss of data arising from or related to the services.
To the maximum extent permitted by applicable law, CajunSites' aggregate liability arising from the services will not exceed the amounts paid by the Customer to CajunSites during the six months immediately preceding the event giving rise to the claim. These limitations do not apply where prohibited by law.
17. Customer Indemnification
To the extent permitted by law, the Customer agrees to defend, indemnify, and hold harmless CajunSites and Independent Holdings, LLC from third-party claims arising from Customer-provided content, the Customer's business activities, the Customer's violation of law, infringement caused by materials supplied by the Customer, or the Customer's misuse of the services.
18. Termination
Either party may terminate the recurring service as permitted by these Terms.
CajunSites may terminate or suspend service for material breach, nonpayment, unlawful activity, abuse, security threats, or other material violations of these Terms. When reasonably practicable, CajunSites will provide notice and an opportunity to resolve a curable issue before terminating service.
Upon termination, recurring billing will cease in accordance with the applicable cancellation date, subject to any outstanding amounts already due.
19. Changes to These Terms
CajunSites may update these Terms as its services evolve or as required for legal, operational, or security reasons. Material changes affecting existing recurring Customers will be communicated through reasonable means. Changes will apply prospectively unless applicable law requires otherwise.
20. Governing Law
These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law principles. Any dispute arising from these Terms will be subject to the jurisdiction of courts having proper jurisdiction in Louisiana, unless applicable law requires otherwise.
21. Entire Agreement
These Terms, together with the applicable order, checkout page, proposal, or other written agreement between CajunSites and the Customer, constitute the agreement concerning the services purchased. If a separately executed written agreement expressly conflicts with these Terms, the separately executed agreement controls with respect to that conflict.
22. Contact
Questions concerning these Terms or CajunSites services may be directed to:
CajunSites
Independent Holdings, LLC
Email: hello@cajunsites.com
Website: CajunSites.com